Saturday, August 9, 2014

Netiquette IQ - How to Respond to Five Types of Annoying Email

All of us receive annoying emails, usually every day. Some can be ignored because they are solicitations, others we cannot ignore because of who the person is. So, below is a nice article.
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The 5 Annoying Emails Everyone Gets And How To Respond To Them


 By Jane Porter via FastCompany
1. The reply-all explosion
You leave your desk for a cup of coffee, come back, and find an email chain 20-deep with responses at the top of your inbox. There's no turning back once the dunce who forgot to BCC a giant group of people hits "send." "Once you're in that nightmare, you just have to wait until the agony dies down," says Peggy Duncan, founder of the Digital Breakthroughs Institute.
Still, there are things you can do to minimize the irritation. You can ask the person who first reached out to call a full-stop on the email by BCC-ing the group. Or you can simply find ways to keep the messages out of your inbox. Use the "mute" button in Gmail, found under the "More" tab to hide future messages in the chain. Microsoft Outlook has a similar feature under its "Home" tab called "ignore."
2. The unschedulable meeting
Sadly, some reply-all chains just can't be ignored, like the ones your boss sends to set up a meeting. Just when you think you've finally arrived at the perfect time when everyone can make it, Suzie comes back from lunch and announces she's out of town that day and the whole deluge starts all over again.
Make a Doodle poll. It may seem too type-A for your taste, but embedding a poll that lets everyone in the email easily track when each person is available will make things easier for the group. Plus it's free.
3. The mean email you weren't supposed to see
Finding yourself on the receiving end of an email you weren't supposed to see is a tricky situation. Sometimes you can laugh it off, but when nasty words are flying, what do you do?

"I advise my clients to just ignore it," says Duncan. "If it's malicious, you can't ignore it, but if it's petty, it's just not worth your time."
Say the exchange is downright mean and you can't find it in you to ignore. Don't rattle off an angry email you might regret later. Pick up the phone. "People will craft their responses. With the phone they aren’t expecting it and you get a more organic answer from them," says Jacqueline Whitmore, founder of Etiquette Expert. If you're upset about something, let the person you're having a conversation with hear your voice. And if you've accidentally discovered that person is a major jerk, maybe it's time to rethink your relationship.
4. The missing information email
There's nothing like a short and sweet email that gets right to the point, but sometimes you get a short email that's ignored what you asked altogether. "A lot of times people are on their smartphone, hitting 'reply' under the table during a meeting," says Duncan. When you write back, be clear in your subject line that you need more info. Bullet-point your questions and give a specific timeframe for when you need a response. "You're going to have to go back until you get what you need," she says.
5. The passive aggressive email
There are so many ways to be passive aggressive by email: simply ignoring a message, CC-ing the boss, adding smiley faces or exclamation marks as a way to mask anger. People writing a passive-aggressive email are working hard to hide the fact that they're angry, even if their sour attitude comes across loud and clear.
Match someone's passive-aggressive tone with your own and you're asking for it. Passive-aggressive people don't know how to appropriately express their anger, but that doesn't mean you want to play their game. "Don’t give someone the power to turn you into the type of person you don’t like to be," writes Preston Ni, author of the book How to Communicate Effectively and Handle Difficult People in Psychology Today.
Overall the best way to deal with annoying email is to be direct. You can't change someone who has communication problems, but you can avoid getting mixed into their mess. Keep your emails direct and to the point. Don't let emotions into the equation. And whatever you do, don't take it personally. It's just email.
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 In addition to this blog, I have authored the premiere book on Netiquette, "Netiquette IQ - A Comprehensive Guide to Improve, Enhance and Add Power to Your Email". You can view my profile, reviews of the book and content excerpts at:

 www.amazon.com/author/paulbabicki


 If you would like to listen to experts in all aspects of Netiquette and communication, try my radio show on BlogtalkRadio  and an online newsletter via paper.li.I have established Netiquette discussion groups with Linkedin and  Yahoo I am also a member of the International Business Etiquette and Protocol Group and Minding Manners among others. I regularly consult for the Gerson Lehrman Group, a worldwide network of subject matter experts and I have been contributing to the blogs Everything Email and emailmonday . My work has appeared in numerous publications and I have presented to groups such as The Breakfast Club of NJ Rider University and  PSG of Mercer County New Jersey.

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Netiquette Techical Definition of The Day - Shadow App


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From www.whatis.techtarget.com
 
Shadow app

Part of the Network security glossary:

Shadow apps are software-as-a-service (SaaS) applications that are used on business networks but are not supplied by the IT department or even visible to them.
Shadow apps are often collaborative software, such as unified communication and collaboration (UCC) applications that enable greater productivity in the office. The apps are sometimes installed by general users in an organization; however, CEOs are often the biggest offenders because they are less locked down with user rights management than the rest of the staff.
Commonly-installed shadow apps include Google apps and Dropbox. These and other shadow apps carry with them an increased risk of data breaches because they have not been verified to be secure. The risk of data breaches associated with shadow apps has been estimated to be three times greater than is the case with internal applications. Shadow apps can also cause bandwidth issues on the network, slowing things down for all users and impacting productivity.
CIOs are in a difficult position to limit shadow apps. The software often improves communication and productivity, while security and data breaches may not seem to be real threats until they happen. Managing shadow apps requires cooperation and communication between CIOs, CEOs and other employees.
 The first step required to deal with shadow apps is an audit of all apps used on the corporate network. There may be something in the enterprise’s supported software that could be used for the same purpose as a shadow app. On the other hand, some unsupported apps may be installed but not used – according to research, up to 75 percent of software installed on enterprise is never accessed. Finally, an audit may also reveal areas where internal apps are not working effectively, so that IT can step up to fix the issues.
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 In addition to this blog, I have authored the premiere book on Netiquette, "Netiquette IQ - A Comprehensive Guide to Improve, Enhance and Add Power to Your Email". You can view my profile, reviews of the book and content excerpts at:

 www.amazon.com/author/paulbabicki


 If you would like to listen to experts in all aspects of Netiquette and communication, try my radio show on BlogtalkRadio  and an online newsletter via paper.li.I have established Netiquette discussion groups with Linkedin and  Yahoo I am also a member of the International Business Etiquette and Protocol Group and Minding Manners among others. I regularly consult for the Gerson Lehrman Group, a worldwide network of subject matter experts and I have been contributing to the blogs Everything Email and emailmonday . My work has appeared in numerous publications and I have presented to groups such as The Breakfast Club of NJ Rider University and  PSG of Mercer County New Jersey.

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Netiquette IQ Quote of The Day From Ben Franklin on Anger

Often, in my book and this blog, I have written about the pitfalls of anger is email and all things where Netiquette applies. Here is still yet another great quote from Ben Franklin about the danger of anger!
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Whatever is begun in anger ends in shame.
Benjamin Franklin
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 In addition to this blog, I have authored the premiere book on Netiquette, "Netiquette IQ - A Comprehensive Guide to Improve, Enhance and Add Power to Your Email". You can view my profile, reviews of the book and content excerpts at:

 www.amazon.com/author/paulbabicki


 If you would like to listen to experts in all aspects of Netiquette and communication, try my radio show on BlogtalkRadio  and an online newsletter via paper.li.I have established Netiquette discussion groups with Linkedin and  Yahoo I am also a member of the International Business Etiquette and Protocol Group and Minding Manners among others. I regularly consult for the Gerson Lehrman Group, a worldwide network of subject matter experts and I have been contributing to the blogs Everything Email and emailmonday . My work has appeared in numerous publications and I have presented to groups such as The Breakfast Club of NJ Rider University and  PSG of Mercer County New Jersey.

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Friday, August 8, 2014

Netiquette IQ - A First Step Toward More Global Email!

This author has always strongly embraced using email and Netiquette as a means of growing a communicative global community. I am delighted to see the article below which is wonderful step in helping different countries be able to interact electronically. You can count on this blog to bring any news as it develops.
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A first step toward more global email
Posted: Tuesday, August 05, 2014
Cross-posted on the Official Gmail Blog

Whether your email address is firstname.lastname@ or something more expressive like corgicrazy@, an email address says something about who you are. But from the start, email addresses have always required you to use non-accented Latin characters when signing up. Less than half of the world’s population has a mother tongue that uses the Latin alphabet. And even fewer people use only the letters A-Z. So if your name (or that of your favorite pet) contains accented characters (like “José Ramón”) or is written in another script like Chinese or Devanagari, your email address options are limited.

But all that could change. In 2012, an organization called the Internet Engineering Task Force (IETF) created a new email standard that supports addresses with non-Latin and accented Latin characters (e.g.
æ­¦@メール.グーグル). In order for this standard to become a reality, every email provider and every website that asks you for your email address must adopt it. That’s obviously a tough hill to climb. The technology is there, but someone has to take the first step.
Today we're ready to be that someone. Starting now, Gmail (and shortly, Calendar) will recognize addresses that contain accented or non-Latin characters. This means Gmail users can send emails to, and receive emails from, people who have these characters in their email addresses. Of course, this is just a first step and there’s still a ways to go. In the future, we want to make it possible for you to use them to create Gmail accounts.

Last month, we announced the addition of 13 new languages in Gmail. Language should never be a barrier when it comes to connecting with others and with this step forward, truly global email is now even closer to becoming a reality.

Posted by Pedro Chaparro Monferrer, Software Engineer 

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 In addition to this blog, I have authored the premiere book on Netiquette, "Netiquette IQ - A Comprehensive Guide to Improve, Enhance and Add Power to Your Email". You can view my profile, reviews of the book and content excerpts at:

 www.amazon.com/author/paulbabicki


 If you would like to listen to experts in all aspects of Netiquette and communication, try my radio show on BlogtalkRadio  and an online newsletter via paper.li.I have established Netiquette discussion groups with Linkedin and  Yahoo I am also a member of the International Business Etiquette and Protocol Group and Minding Manners among others. I regularly consult for the Gerson Lehrman Group, a worldwide network of subject matter experts and I have been contributing to the blogs Everything Email and emailmonday . My work has appeared in numerous publications and I have presented to groups such as The Breakfast Club of NJ Rider University and  PSG of Mercer County New Jersey.

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